Policies

The Fine Print, Made Simple

Dessert Policy

DEPOSIT

Your Front Paige Treats order will only commence once a 50% deposit has been paid. The deposit must be paid to secure the agreed collection or delivery date. Final payment must be made two weeks before pick up or delivery date. The deposit is non-refundable.

CAKE ALTERATIONS

Any changes to your cake order will be accepted 2 weeks prior to the collection or delivery date. After this time changes may incur a charge.

COLLECTION

You must collect on the agreed time and date. If you are 15 minutes late to agreed time of collection a $25 late pick up fee will be charged. Once collected the order becomes your responsibility. We cannot be held responsible for any damages caused to the order once it has left the premises.

CANCELLATION POLICY

In the event of a cancellation, deposits are non-refundable.

PHOTOGRAPHY

We reserve the right to photograph your Front Paige Treats order before collection.

DELIVERY AND SET UP

We can deliver your cake and setup at the venue for a fee. Fee is determined based on distance traveled and time needed for setup.

RELEASE AND LIABILITY

We will work with you to ensure you are completely happy with your Front Paige Treats order. We shall not be held responsible for your order once collected.

STORAGE

We will advise you on how to store your order and care. We cannot take responsibility if the order is not stored properly due to negligence.

Shipping Policy

PROCESSING TIMES

  • Ready to Order treats: baked fresh and shipped within 3–5 business days of your order.
  • Custom & event orders: ship or are ready for pickup on the date agreed in your quote.
  • Apparel & accessories: processed within 2–4 business days.

Orders placed on weekends or holidays begin processing the next business day. During peak seasons (holidays, Valentine's Day), processing may take 1–2 extra days — we'll note this at checkout.

SHIPPING RATES & DELIVERY

We ship baked goods via USPS or UPS, so treats spend as little time in transit as possible. Currently we ship within the United States.

HOW WE PACK YOUR TREATS

Every treat is heat-sealed or individually wrapped, cushioned with food-safe padding, and boxed to survive the trip. During warm months, heat-sensitive items like cake pucks and cake pops will not be offered at this time!!

Some items don't ship. Chocolate-covered strawberries, custom cakes, and other delicate items are marked "Local only" and are available for Middle Tennessee pickup or delivery. If a local-only item is ordered with shipping selected, we'll reach out to arrange pickup or refund that item.

DAMAGED, LOST, OR DELAYED PACKAGES

  • Once a package is with the carrier, transit delays are outside our control, but we'll always help you track it down.
  • Please double-check your shipping address at checkout — we can't refund orders delivered to an incorrectly entered address.

REFUNDS & CANCELLATIONS FOR BAKED GOODS

Because everything is made fresh to order, baked goods can't be returned. See our Dessert Policy for cancellation windows and custom order deposits.

QUESTIONS?

Email us an inquiry at frontpaigetreats@gmail.com— we're happy to help before or after you order.

Complaint Policy

WE WANT TO MAKE IT RIGHT

If something about your order isn't what you expected — a missing item, a mix-up, or quality that fell short — please tell us. Feedback helps us improve, and we'd always rather hear from you directly than lose you as a customer.

HOW TO REACH US

  • Contact us within 48 hours of pickup or delivery.
  • Include your order number, a description of the issue, and photos of the item and packaging.
  • Please keep the item until we've responded — we may ask for another photo.

WHAT HAPPENS NEXT

  • We'll respond within 2-3 business days and work with you toward a fair resolution: a replacement, store credit, or a full or partial refund depending on the situation.
  • Approved refunds are issued to your original payment method and typically appear within 5–10 business days.

WHAT WE CAN'T COVER

  • Damage that occurs after an order was picked up or handled poorly during shipping by the delivery carrier.
  • Shipped packages left uncollected, or melting caused by a package sitting outside after delivery.
  • Personal taste preferences on flavors or designs that match what was ordered — though we still want to hear the feedback!

QUESTIONS?

Email us an inquiry at Frontpaigetreats@gmail.com— we're happy to help before or after you order.

Allergen Policy

PLEASE READ BEFORE ORDERING

All Front Paige Treats products are made in a commercial kitchen that regularly handles common food allergens, including wheat, dairy, eggs, peanuts, tree nuts, and soy.

Cross-contact is possible with every item we sell. Even treats that don't contain an allergen as an ingredient are prepared with shared equipment and workspaces. We cannot guarantee any product is allergen-free.

OUR RECOMMENDATIONS

  • If you or your guests have a severe food allergy, please consider carefully before ordering — we are not an allergen-free facility.
  • Ask us about ingredients before you order; we're happy to share what goes into any treat.
  • Hosting an event? Let guests know desserts were prepared in a kitchen that handles the allergens listed above.

QUESTIONS?

Email us an inquiry at frontpaigetreats@gmail.com— we're happy to help before or after you order.